Terms of Service.

You must be at least 18 years old and have the legal capacity to enter into a contract. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation. Persons subject to sanctions, export-control restrictions or other legal prohibitions may not use the Services.

You must provide accurate information, safeguard your credentials and remain responsible for activity on your account. You must not share accounts, circumvent access controls or impersonate others. You must notify us promptly of unauthorised use. We may require identity, organisation, payment or compliance verification.

Preview features are provided as-is and may include errors, limitations, demo data or interruptions. We may add, change, suspend or discontinue any preview feature and have no obligation to maintain a particular feature, capacity, price, compatibility or release date. Unless otherwise agreed in writing, you should not use Preview Services for mission-critical, high-risk or heavily regulated production workloads.

You must not use the Services unlawfully; infringe intellectual-property, privacy or other rights; upload malware; attack, scan, bypass security or disrupt the platform; engage in fraud, spam, impersonation or deception; process personal, confidential or regulated data without authorisation; reverse-engineer or scrape at scale (except where law prohibits restriction); generate or distribute unlawful, harmful or infringing content; or use the Services to develop or deploy systems that may create material risk to people, property or public safety.

AI outputs may be inaccurate, incomplete, biased or similar to outputs produced for others, and do not constitute legal, medical, financial or other professional advice. You must human-review inputs, outputs and use cases, and confirm that you have the rights needed to use outputs. You are responsible for decisions you make based on outputs.

Compute resources may be provided by GridNexa or third parties. Availability, performance, region, GPU type, network, storage and queue time are not guaranteed unless expressly agreed in an order or service-level agreement. You must back up data, protect keys, and ensure workloads are lawful, secure and within technical limits. We may isolate, stop or delete jobs that endanger security, are unlawful or exceed resource limits.

Developers are responsible for their applications, content, interfaces, licences, support, pricing and compliance. Listing, review or display does not mean GridNexa endorses or warrants them. We may refuse, delist, restrict or re-review applications for security, quality, legal, complaint or operational reasons. Developers must have rights to handle user data and provide necessary notices to users.

Compute providers must have lawful control of equipment and networks and comply with security, performance, tax and applicable law. Any display of earnings, utilisation, task volume or settlement is not a guarantee. Preview-period earnings records may be for testing only unless the parties have a clear written settlement agreement. We may pause settlement for fraud, disputes, refunds, security investigations or verification needs.

Prices, billing units, minimum spend, refunds and payment cycles are as shown on the purchase page or order at the time of purchase. Except where required by law or written policy, fees for used Services are non-refundable. You authorise us and payment processors to collect amounts due, and you are responsible for applicable taxes, withholding and filings. Overdue amounts may lead to restricted service and, where permitted by law, recovery costs.

Service Credits are units for using platform services only. They are not money, securities, deposits, e-money, virtual currencies, tradable tokens or investment products; they do not bear interest; they do not represent equity; and they are not guaranteed to be redeemable for cash, transferable, tradable or appreciating. Issuance, validity, permitted uses, refunds and cancellation follow the rules then in force. Credits issued through fraud, abuse, refunds or error may be revoked.

You retain rights in content you lawfully own. To provide, protect and improve the Services, you grant us a worldwide, non-exclusive, sublicensable, royalty-free limited licence to host, copy, transmit, format, process and display your content, only for as long as and to the extent needed to operate the Services, meet legal obligations and maintain security. You represent that you have all rights needed to grant that licence and to submit the content.

The Services, software, interfaces, brands, documentation, model configurations and related intellectual property belong to GridNexa or its licensors. Except for express licences, these Terms transfer no rights. You must not remove rights notices, copy core platform elements or use the GridNexa brand in a confusing manner.

Suggestions, ideas and feedback you voluntarily provide may be used by us, without charge and irrevocably, to develop, operate and promote the Services, but we will not publicly disclose your confidential information or personal data solely because of that feedback.

The Services may link to or integrate third-party models, applications, payment, cloud or identity services. Third-party services are governed by their own terms and policies. We do not control them and, except for liability that cannot be excluded by law, are not responsible for their availability, content, conduct or losses.

The receiving party must use reasonable measures to protect information marked confidential or that should reasonably be treated as confidential, and may use it only to perform these Terms. Information that is public, already lawfully known, independently developed or lawfully obtained from a third party without confidentiality duties is not confidential. Where disclosure is required by law, advance notice should be given where permitted.

You may stop using the Services and close your account through available processes. We may suspend or terminate Services for breach, unlawful activity, security risk, non-payment, third-party demands, operational wind-down or to protect users and the platform. Emergencies may proceed without prior notice; otherwise we will notify where reasonably practicable. After termination, payment, IP, confidentiality, disclaimer, limitation of liability, indemnity and dispute clauses survive.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We make no express, implied or statutory warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, continuous availability, security without error, or guarantees of earnings or results. We do not warrant that AI outputs, third-party applications, compute resources or preview data will meet your requirements.

To the maximum extent permitted by law, GridNexa and its affiliates are not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, data, goodwill, opportunity or business interruption. Our total aggregate liability relating to the Services is capped at the greater of the fees you paid us in the twelve months before the event giving rise to the claim and one hundred Singapore dollars (SGD 100). This limit does not apply to liability that cannot be limited by law.

To the extent permitted by law, you will defend, indemnify and hold harmless GridNexa and its affiliates, personnel and service providers against third-party claims, losses, liabilities and reasonable costs arising from your content, workloads, applications, equipment, unlawful use, infringement of third-party rights or breach of these Terms. We may control defence and settlement; we will not settle in a way that requires you to admit fault or accept non-monetary obligations without your consent, which you may not unreasonably withhold.

These Terms are governed by the laws of Singapore, without conflict-of-law rules. After a dispute arises, the parties must first give written notice and negotiate in good faith for thirty days. If unresolved, the courts of Singapore have exclusive jurisdiction, except where mandatory consumer law in your place of residence provides otherwise. To the extent permitted by law, claims must be brought individually and not as class or representative actions.

We may update these Terms for legal, technical, security or business changes. Material changes will be reasonably notified via the website, account or email. Continued use after the effective date means acceptance; if you disagree, stop using the Services. Where purchased Services have special written terms, those special terms prevail.

These Terms, the Privacy Policy and applicable orders form the entire agreement between the parties. Invalidity of a clause does not affect the rest. Failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in reorganisation, financing, merger, asset transfer or affiliate operations. Delay caused by force majeure is not a breach, except for payment obligations. Electronic notices and records may have the effect of writing.

GRIDNEXA PTE. LTD.; UEN 202603992G; Registered address: 160 Robinson Road, #19-10, Singapore Business Federation Center, Singapore 068914; Email: [email protected].